Customer Support
We are privileged to have the opportunity to serve our customers. Here’s how to get help.
We are proud of our knowledgeable customer service team.
Everything we do at Lightspeed is in service to you, our customer. When you contact us, you will reach a Lightspeed employee in our Oregon office who deeply understands our products and technologies. They are empowered to help you solve any problem, so you can keep your Lightspeed device performing at its best.
Our warranties cover most headset repair costs, including the shipping cost back to you — you’ll just need to cover the cost of shipping to us. Log in to your Lightspeed account to check your warranty status or to request a repair. If you need to replace wear-and-tear soft goods (such as ear seals and head pads) please visit our Accessories page.
Here are three ways to get the support you need and get your questions answered:
- Create or log in to your Lightspeed account. If you purchased your headset from us directly, or have previously received service, you should already have an account. Once you’ve logged in to your account, create a service request.
While you’re logged in to the dashboard, you can:- Review the progress of your Lightspeed service request
- View the status of any previous or outstanding orders
- Check on the status of your warranties
- Register new Lightspeed products
- Contact us to speak directly with a member of our Lightspeed customer service team. Give us a call: 800-332-2421 between 7:00 and 16:00 Pacific time.
- Use our Field Guide to troubleshoot on-the-go. Choose your guide from the links below.
